Learn a painless and highly effective approach for coaching, giving feedback, and improving performance on your team, based on the latest principles of strength-based psychology.


What You Will Learn
In this interactive session, you will learn:
1. How to create a neutral opening that gets you into dialogue on any subject
2. How to ask appropriate questions to gather information and build trust
3. How to make it safe to talk about even the most sensitive issues
4. How to take the emotion out of attitude problems, personal conflicts, and performance issues
5. How to create real, benefit-driven motivation for performance change

Who Should Participate?
* Managers
* Supervisors
* Anyone who needs to coach or influence people in the workplace

Freebie
TBD

Bio: Rich Gallagher
Rich Gallagher is a leading national authority on communications skills and workplace culture. His seven nationally-published books include The Soul of an Organization and Smile Training Isn't Enough, both of which were book club selections that reached the Amazon.com top 3000. His recent book Great Customer Connections: Simple Psychological Techniques that Guarantee Exceptional Service is currently the number one e-book on customer skills on Amazon.com, as well as a worldwide top seller in print. He is also a certified instructor for the American Management Association as well as the subject matter expert for their highly successful Communication Bootcamp program.

Rich recently signed a two-book deal with AMACOM, one of the nation’s leading business publishers. What to Say to a Porcupine, a business fable collection that brings the fun back into creating excellent customer service, was released in June 2008 and reached the top 20 on Amazon.com’s business humor chart. A subsequent book How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work is scheduled for release in early 2009.

His lengthy management career includes helping to lead a West Coast software startup to become a major NASDAQ firm as its director of customer services, as well as leading another major software call center to near-perfect customer satisfaction ratings and near-zero turnover. Rich’s materials have been used by Fortune 500 clients, Dale Carnegie and others, and he is a veteran of numerous speaking engagements, media appearances and corporate workshops.

Website
Point of Contact Group
How to Tell Anyone Anything