From Furious to Curious: Dealing More Effectively With Conflict and NegativityPresenter: Madeleine Van Hecke, PhD
Available on Demand
How should supervisors respond to people who are constantly cynical or complaining? And what can they do when they know that some of the complaints are justified, yet they don’t want to feed into the negativity by agreeing with the grumblers? This program is excellent for anyone who must resolve conflicts and deal with frustration and negativity in the workplace. Participants will learn how to help themselves and others shift from furious to curious by seeing the role that blind spots play in influencing our judgments and creating misunderstanding. They’ll also learn a set of questions they can use to encourage negative people to shift to a more constructive, problem-solving mode of thinking to improve morale and colleague support.
Help supervisors learn strategies for dealing with negativity that lead to a more positive atmosphere in the workplace.
What You Will Learn
In this interactive session, you will learn:
1. Learn how to use the concept of blind spots to help people go “from furious to curious” in response to frustrating situations.
2. Learn what new research in neuroscience has to say about why we so often respond with cynicism, complaining, and negative judgments.
3. Take away a set of useful questions that can stop the broken-record cycle of complaints to help grumblers re-evaluate their beliefs and see alternative perspectives.
4. Discover how you can empathize with valid complaints and concerns without adding to the negativity.
5. Learn ways to use complaints as a springboard to creative problem-solving.
Who Should Participate?
* Supervisors, team leaders, department heads – anyone who feels responsible for reducing negativity in the workplace and creating a more positive and productive atmosphere.
Freebie
Coming Soon
Madeleine Van Hecke, Ph.D.
Madeleine Van Hecke, Ph.D. is a licensed clinical psychologist who has taught graduate courses in Creative Thinking and in Critical Thinking at North Central College in Naperville, IL. As part of Open Arms Seminars, she now gives seminars on reducing negativity in the work place, handling stress, encouraging creativity and improving communication. She is the inventor of the family word game, Wicked Words, and the author of Blind Spots: Why Smart People Do Dumb Things (Prometheus Books, 2007).
Website: Overcome Blind Spot
Price: $189.00
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