WP E-Commerce Product Log

Performance Conversations and Feedback: The 30-Minute Productivity Solution

Wed, 08 Sep 2010 08:23:26 -0700

Presenter: Christopher D. Lee, Ph.D., SPHR Available on Demand Most performance appraisal systems are designed to measure, account for, and document past performance. However, the only performance than can be managed is present and future performance. Feedback is the solution to better performance and increased productivity. Learn to conduct half-hour feedback discussions with employees that direct efforts toward things that matter most and that drive productivity upwards. Learn to manage work efforts, outcomes, and behaviors and increase accountability using the Performance ConversationsÂ® technique. This approach is the perfect complement to the normal performance management process.

Managing a Multigenerational Workplace: Myths vs. Realities

Wed, 08 Sep 2010 08:23:26 -0700

Presenter: Shira Harrington Available on Demand For the first time in our contemporary workplace, we have at least divergent four generations exhibiting widening gaps in their perception of life at work. Differences in work ethic, life values, work-life balance expectations, teamwork, communication styles and relationship to authority are just some of the challenges facing employers and their staff. Moreover, with new entrants to the workforce accustomed to a global, technology-driven environment and non-techno savvy Baby Boomers facing retirement, recruiting, retaining and managing these disparate age groups can be a daunting task!

How to Tell Anyone Anything

Wed, 08 Sep 2010 08:23:26 -0700

Presenter: Rich Gallagher Available on Demand Based on the forthcoming nationally-published book of the same name, this program will teach a unique strength-based approach to our most difficult discussions, from performance issues to sensitive personal ones. This unique, criticism-free approach to giving people feedback has a track record of creating real changes in workplace morale and performance, without getting people defensive.

Great Customer Connections: Simple Techniques, Super Solutions

Wed, 08 Sep 2010 08:23:26 -0700

Presenter: Rich Gallagher Available on Demand A groundbreaking communications skills program for customer service environments, with a track record of dramatically changing service performance, morale and turnover for over 5000 attendees worldwide. Based on the authorâ��s nationally published book Great Customer Connections (AMACOM, 2006)

Wired Manager: Managing Telecommuting and Remote Workers

Wed, 08 Sep 2010 08:23:26 -0700

Presenter: Tamara K. Strickland Available on Demand Managers of the future will require the skills and expertise to manage, develop, and evaluate employees working 24/7/365 from any location to include their homes, planes, hotel rooms or their favorite wired coffee shop. Remote working arrangements contribute to an organizationâ��s bottom line by improving productivity, morale and retention while reducing absenteeism and savings on the cost of office space.

Bullying and the Bottom Line: Stop pushy employees from affecting morale

Wed, 08 Sep 2010 08:23:26 -0700

Presenter: Allison West, Esq., SPHR Available on Demand When managers attempt to motivate employees through yelling, abusive behavior and intimidation, they negatively impact morale, turnover and productivity. But, if they are a good performer, management tends to look the other way. While bullying is not unlawful yet - the bully still creates tremendous risk. This information-packed session will explore how bullying behavior affects the bottom-line and creates potential legal claims. Participants will gain practical tips on how to effectively stop bullying in the workplace.

From Furious to Curious: Dealing More Effectively With Conflict and Negativity

Wed, 08 Sep 2010 08:23:26 -0700

Presenter: Madeleine Van Hecke, PhD Available on Demand How should supervisors respond to people who are constantly cynical or complaining? And what can they do when they know that some of the complaints are justified, yet they donâ��t want to feed into the negativity by agreeing with the grumblers? This program is excellent for anyone who must resolve conflicts and deal with frustration and negativity in the workplace. Participants will learn how to help themselves and others shift from furious to curious by seeing the role that blind spots play in influencing our judgments and creating misunderstanding. Theyâ��ll also learn a set of questions they can use to encourage negative people to shift to a more constructive, problem-solving mode of thinking to improve morale and colleague support.

What To Do When The People You Work With Drive You Crazy

Wed, 08 Sep 2010 08:23:26 -0700

Presenter: Lynne Eisaguirre Available on Demand If you feel like youâ��re about to hit your limitâ��or your annoying clients, coworkers, or bossâ��this session by CNN Headline News contributor and former employment attorney Lynne Eisaguirre, gives you the essential, no-nonsense advice you need to negotiate conflicts, manage the drama, and turn misery into productivity! The world is full of difficult people. This program will help give you the attitudes and skills you need to resolve difficulties.

The Art & Science of Changing Minds

Wed, 08 Sep 2010 08:23:26 -0700

Presenter: Steve Hughes Available on Demand Wouldnâ��t it be great to snap your fingers and your boss, co-workers, and direct reports would instantly agree with your point of view? If only it were that simple, but itâ��s easier than you might imagine if you know the right buttons to push. Join us for a dynamic program in which we will demystify the human decision making process, explain the five types of decision makers and best of all give you a host of ideas on how to influence even the toughest individuals.